Those often asked questions

If we are setting up an introducer account for you, please complete this PDF: Introducer questionnaire. 

Our terms and conditions can be seen here: Introducer terms and conditions. (Link opens new tab)

We’ve built a stamp duty refund calculator which also shows commissions payable to you. Introducer stamp duty calculator ( link opens a new tab )

Typically, the duration from document collection to HMRC payout is around 5 to 9 weeks.

Payment for a successful referral is made once we receive payment. Thus, the duration from referral to payout might be between 5 and 9 weeks.

Yes, clients pay promptly. They have received an unexpected cash windfall and we are very organised with invoicing processes.

There’s a nine-month window from the date of payment. After this period, HMRC will not query a payout unless there’s evidence of fraud. Based on our and industry colleagues’ experience, there’s a 99.25% probability that once paid, the client retains their stamp duty payment.

Clients are guaranteed refunds. In the rare event that HMRC demands money back, we will refund all of our fees to the client. Subsequently, we will request you to refund the fees paid by us to you. If unacceptable, we can adjust commissions and assume full responsibility for the client’s refund, considering the probability of a refund is minimal.

While we do employ advertising and marketing strategies, we predominantly engage with property investors, which is more ‘business to business’ and relies heavily on trusted professional networks, hence the collaboration with introducers.

We adhere to stringent data protection policies and employ advanced security measures to safeguard client information, ensuring confidentiality and compliance with relevant regulations.

Yes, introducers have access to a user-friendly dashboard that displays the progression of cases, task checklists, comments, and work requests, facilitating seamless communication and updates.

Yes, all our reclaims comply with HMRC regulations. For reclaims related to property condition, we adhere to HMRC’s guidelines on what qualifies for reclaiming overpaid stamp duty. For more information see here (link opens a new tab)

Properties that  have defects such as persistent dampness, toxic mould, general neglect, outdated kitchens, aged bathrooms, and malfunctioning boiler systems typically qualify. They should be property investments or owner occupier homes valued at over £1 million to be economically viable cases.

Properties acquired as investments above £40,000 or those purchased by owner-occupiers valued at over £1 million constitute the minimum viable purchase price for claims.

If a case is not successful, no fees are charged to the client, adhering to our ‘No Win, No Fee’ policy, thus ensuring client satisfaction and trust.

No, there are no upfront costs for either clients or introducers. Our fee is contingent upon the successful reclaim of stamp duty.

There is no limit. Introducers are encouraged to refer as many qualifying cases as they can identify, enhancing their earning potential.

We provide comprehensive training and a variety of resources to introducers to help them understand the process, identify suitable cases, and communicate effectively with clients.

In the unlikely event that HMRC demands a refund, we will return all of our fees to the client and request the introducer to refund the fees paid by us to them, ensuring client satisfaction and trust.

We can only assist with stamp duty reclaims related to properties in poor condition within the jurisdictions of England and Northern Ireland, as per the prevailing law.

Clients are guaranteed refunds. In the rare event that HMRC demands money back, we will refund all of our fees to the client. Subsequently, we will request you to refund the fees paid by us to you. If unacceptable, we can adjust commissions and assume full responsibility for the client’s refund, considering the probability of a refund is minimal.

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